Privacy Policy

Last Updated: October 6, 2025

1. Introduction

Tiles Galleria Group ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

• Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you fill out a contact form or a request for a quote.
• Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.
• Cookies and Tracking Data: We may use cookies and other tracking technologies on the site to help customize the site and improve your experience.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:

• Respond to your inquiries and fulfill your requests for quotes and services.
• Email you regarding your account or order.
• Improve our website and product offerings.
• Monitor and analyze usage and trends to improve your experience with the site.
• Send you promotional information about our new products, special offers, or other information which we think you may find interesting, from which you may opt-out at any time.

4. Disclosure of Your Information

We do not sell, trade, rent, or otherwise share your personal information for marketing purposes with third parties. We may share information we have collected about you in certain situations:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, hosting services, and customer service.

5. Cookies and Web Beacons

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the site.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Data Rights

You have the right to request access to the personal data we hold about you, to have any inaccuracies corrected, and to request the deletion of your personal data. To make such a request, please use the contact information provided below.

8. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

• Email: info@tilesgalleria.com.au
• Website: www.tilesgalleria.com.au